Riverdale Institute

RTO 45754 · CRICOS 03949M

Refund Request Form

Please complete every section so Riverdale Institute can review your refund request. Questions marked * are required.

Refund guidelines

Before submitting your request

Ensure your Student ID and Full Name match your official institute records.
Provide accurate bank account details to avoid payment delays.
Make sure your address details are clear and mandatory fields are completed.
Clearly explain the reason for your refund request.
Review all information carefully before submission.

Need assistance?

Contact the Finance Team

If you require help completing this form, please contact the Finance Team.

Our team will assist with refund eligibility, required documents, and payment-related enquiries.

finance@riverdaleinstitute.edu.au
1800 902 480

Processing time

Refund assessment timeline

Refund assessments are typically completed within 7-14 business days after all required documents are received.

If any information or documents are missing, the review may take longer.

The Institute is not responsible for delays, failed transactions, or financial losses resulting from incorrect bank account or other information provided by the student.

Student's personal details

Enter your details exactly as they appear in your student records.

Full name *

Student ID *

Date of birth *

Course start date

Contact number *

Course code & name *

Email address *

Address

For most countries the beneficiary address can only be a street address. Other address types, like PO Boxes or Locked Bags, can't be used.

Street number *

Street name *

Unit

Floor/Level

City/Suburb/Town *

State/Province/Region *

District

Required for overseas bank accounts (Swift Code)

Zone/Locality

Required for overseas bank accounts (Swift Code)

Postcode *

Department

Sub-department

Building name

Post office box

Refund details

Explain the reason for your refund request as clearly as possible.

Reason for refund *

Bank transfer

Enter the bank account where you would like to receive your refund. Enter either the BSB or the Swift Code.

Bank name *

Bank branch *

Account name *

Account number *

BSB

Australian bank accounts

Swift code

Overseas bank accounts

Country *

Acknowledgement

I understand that my request for a refund will be processed in accordance with Riverdale Institute's Refund Policy. * I also understand that I shall have 20 working days to access the Complaints and Appeals process, should I not agree with the outcome or decision. *

Name *

Date *

Signature *

Sign with your mouse or finger.